Platform Policies
User Agreement
By using LastCall Motor Auctions, you agree to comply with all applicable laws and regulations. All users must be at least 18 years of age. You are responsible for maintaining the confidentiality of your account information and password. You agree not to use the platform for illegal activities, fraud, or any misrepresentation.
- Users must provide accurate and truthful information
- You are responsible for all activities under your account
- Account sharing is prohibited
- Violation of terms may result in account suspension
Auction Rules
All auctions on our platform operate under fair and transparent rules. By placing a bid, you commit to purchasing the item if you win. Bids cannot be withdrawn except in cases of clear typographical errors reported within 1 hour of placement. Reserve prices, when set, must be met for the sale to be binding.
- All bids are binding and final
- Automatic bid extension if bids received in final minutes
- Payment must be completed within 48 hours of auction end
- Non-payment may result in permanent account suspension
Payment & Transaction Policy
All payments must be made securely through our approved payment methods. We accept credit cards, bank transfers, and digital wallets. A processing fee of 2.5% applies to all transactions. Refunds are only issued if the seller cannot deliver the item or in cases of fraud.
- Payment required within 48 hours of winning bid
- All fees are non-refundable except for cancellations by the seller
- Secure payment processing with SSL encryption
- Dispute resolution available for unauthorized transactions
Seller Responsibilities
Sellers are responsible for accurately describing items and providing clear photos. All vehicles must be sold as-is unless otherwise specified. Misrepresentation of items may result in account suspension and legal action. Sellers must ship items within 5 business days of payment receipt.
- Accurate item descriptions are mandatory
- Minimum 3 clear photos required per listing
- Shipping must occur within 5 business days
- Refunds issued if item doesn't match description
Buyer Protection
Buyers are protected by our comprehensive buyer protection program. If you receive an item that differs significantly from the description or arrives damaged, you may file a claim within 30 days. We'll mediate disputes and ensure fair resolution. All transactions are covered by our fraud protection guarantee.
- 30-day window to report issues with received items
- Full refund if item significantly differs from description
- Fraud protection on all transactions
- Free shipping label for returns when applicable
Privacy & Data Protection
Your personal information is protected under our strict privacy policy. We do not sell or share your data with third parties without explicit consent. All information is encrypted and stored securely. You have the right to access, modify, or delete your personal information at any time.
- SSL encryption for all data transmission
- Personal information never sold to third parties
- GDPR and CCPA compliant data handling
- You can request data deletion at any time
Prohibited Items
Certain items cannot be sold on our platform. This includes vehicles with salvage titles without explicit disclosure, stolen property, counterfeit items, and vehicles with active liens. All vehicles must be street-legal or clearly marked as off-road use only.
- No stolen or illegally obtained vehicles
- No counterfeit parts or accessories
- Salvage titles must be clearly disclosed
- Vehicles with liens cannot be sold unless claim is satisfied
Dispute Resolution
If a dispute arises between buyers and sellers, our mediation team will investigate and render a decision based on the evidence provided. Both parties have 14 days to submit documentation. Final decisions are binding and enforceable. For legal disputes, arbitration will be used before litigation.
- 14-day period to submit evidence
- Neutral third-party investigation
- Binding arbitration for unresolved disputes
- Appeal process available within 30 days